Beste forumleden,
Ik heb zojuist het berichtje hieronder op een ander forum geplaatst. Ik wil niet al te cyber-warrior-achtig overkomen, maar ik heb het hieronder genoemde horloge zelfs mee naar Korea genomen om het daar te laten behandelen. Ook daar kon men me geen zekerheid bieden, dus er is toch echt een probleem (dat bij Junghans ligt; de horlogehandel waar ik naar refereer verkoopt namelijk zelf ook soms Junghans horloges). Een gewaarschuwd mens… Ik neem aan dat geïnteresseerden allemaal wel Engels kunnen lezen, dus laat ik het in het Engels staan. Voor mij geen Junghans meer, al zou ik op zich graag van ze horen… (is er een misverstand? Ik contacteerde ze 3 jaar geleden ook al, en toen liet het tegenbericht 4 maanden op zich wachten…)
Dear fellow horologists,
After nightmarishly poor communication with Junghans my watchmaker in Australia today finally received a response from the company. It turns out that the spare part which they had said 3 months ago was definitely “on its way”, is not, in fact, on its way, since they have decided to no longer send parts to Australia. This puts them alongside several Swiss companies who have also been refusing to send parts to Australia. It’s not so much the decision itself that bothers me, although I wonder what’s really behind it, but the communication. To first tell us that it’s on its way and then finally tell us that they’ve actually never sent it because it is now their policy not to do so is in my view unacceptable. And it’s not like we were dealing with a retailer; nope, we were communicating directly with Junghans in Germany. Of course mistakes are made, but I have sent two emails (none of which received a response), and my watchmaker four (over a period of 4 months), and this is a very poor result, I think. I brought in the watch because it needed a new plexi. It is not mine, but belongs to a friend, and I now feel bad for having recommended the brand to him (“cheap”, I said, “but very good quality and great design”). Their bauhaus designs remain a classic, but I will now never buy a Junghans watch, and I am sure he won’t buy another one. And my watchmaker is not impressed (understatement).
A disgruntled customer, who happens to live in Australia.
R